problem child noun A child who is particularly difficult to raise or educate, especially due to a lack of self-control and disruptive and antisocial behavior. Someone or something persistently difficult or vexing; a frequent source of trouble or annoyance. While you should never neglect number one on the definitions above, I’d like to be clear that this article is about [...]
My Fellow IACSP Members, No one knows better than we do that we live in interesting times! In such times, the prepared survive. That requires that we adapt and grow as times change. Not only must we do so as individuals, but also as an [...]
As a security and surveillance professional, I am inviting you to join us on August 12 @ 9 am PST to discuss the findings of the IACSP National Casino Surveillance Survey - a first-of-its-kind, ground-breaking report for surveillance professionals in the gaming industry.
The IACSP is conducting its first Surveillance Director's Report. This report will be focused on providing surveillance directors with key strategies, practices, and tactics they can use to better protect their operations.
IACSP is searching for surveillance departments that would be willing to share their internal controls for the Sports Book with the IACSP Board of Directors. If willing and able, please forward to info@iacsp.org. Thank you very much for your assistance!
A large part of a surveillance agent’s job is reviewing video to locate an incident or event such as theft, guest slip or fall, or a violation of policy by an employee. While these types of review and many others are conducted almost daily, most surveillance personnel have never received any formal training nor has there been an industry-wide best practice established for conducting reviews. This lack of training results in inefficient review as well as the poor documenting and securing of necessary evidence.
Surveillance watches the casino and that’s the way it’s always been and will always be. Gaming is just too important and so exposed to risk than every other area and department on the property and must be constantly observed and monitored. Or is it?
Call to members to help contribute to a new Whitepaper being established by IACSP. Your assistance would be greatly appreciated. A copy of the Whitepaper will be provided upon submission of this form with further instructions.
The surveillance department is a mystery to those outside it. And it should be. There really isn’t any reason why most employees and guests need to know anything about how surveillance operates.
Old-time surveillance directors (and I’m certainly one of them) will tell you that when we started it was all about table games. In those days, they really were the only game in town as far as the casino was concerned. The casino shift manager was God, and the floor people and dealers were like the rich kids at school. They only hung out with each other, made all the money, got all the girls, and drove the best cars. They even had their own break rooms and food!