The surveillance department is a mystery to those outside it. And it should be. There really isn’t any reason why most employees and guests need to know anything about how surveillance operates.
As a volunteer organization, we desperately need the assistance of our fellow CSP’s to provide the most current information on surveillance trends, best practices, and methodology. We obtain the majority of our material and information from our membership and are calling on our CSP’s, as our most knowledgeable members, for contributions.
For the most part, litigation involving claims of inadequacy and negligence where surveillance or security had a legal duty to protect their patron from foreseeable harm remained consistent with prior years. I received calls from both defense attorneys representing casinos and plaintiff attorneys representing customers who felt they were wronged in some way.
Casino Mathematics This guide, written by casino math professor Robert Hannum, contains a brief, non-technical discussion of the basic mathematics governing casino games and shows how casinos make money from these games. The article addresses a variety of topics, including house advantage, confusion about [...]