About Jen Boss

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So far Jen Boss has created 24 blog entries.

Why You Should Never Neglect Your “Problem Children” and Always Question Your Assumptions

By |2023-07-27T06:05:00+00:00July 26th, 2023|Announcements|

problem child noun A child who is particularly difficult to raise or educate, especially due to a lack of self-control and disruptive and antisocial behavior. Someone or something persistently difficult or vexing; a frequent source of trouble or annoyance. While you should never neglect number one on the definitions above, I’d like to be clear that this article is about [...]

National Casino Surveillance Survey

By |2021-08-08T23:17:36+00:00August 8th, 2021|Announcements|

As a security and surveillance professional, I am inviting you to join us on August 12 @ 9 am PST to discuss the findings of the IACSP National Casino Surveillance Survey - a first-of-its-kind, ground-breaking report for surveillance professionals in the gaming industry. 

Willing To Share?

By |2020-11-20T01:26:14+00:00June 24th, 2020|Announcements|

IACSP is searching for surveillance departments that would be willing to share their internal controls for the Sports Book with the IACSP Board of Directors. If willing and able, please forward to info@iacsp.org. Thank you very much for your assistance!

Video Review and Investigation

By |2020-02-27T00:41:58+00:00February 27th, 2020|Articles, Trends & Best Practices|

A large part of a surveillance agent’s job is reviewing video to locate an incident or event such as theft, guest slip or fall, or a violation of policy by an employee. While these types of review and many others are conducted almost daily, most surveillance personnel have never received any formal training nor has there been an industry-wide best practice established for conducting reviews. This lack of training results in inefficient review as well as the poor documenting and securing of necessary evidence.

Demystifying Surveillance

By |2019-11-21T05:16:57+00:00November 21st, 2019|Articles|

The surveillance department is a mystery to those outside it. And it should be. There really isn’t any reason why most employees and guests need to know anything about how surveillance operates.

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