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Conflict Resolution (SM111)

Length: 120 minutesComplexity: Standard

This course provides insights into conflict resolution and why it is important to surveillance. The tools to use for conflict will also be discussed.

Game Protection: Slots (SM104A)

Length: 180 minutesComplexity: Standard

Slots game protection is reviewed including common cheating techniques. The course includes a discussion of employee theft, collusion, devices, and team play.

Security Surveillance (SM200)

Length: 120 minutesComplexity: Standard

This presentation will discuss the effective operation and management of a security surveillance installation with the Hotel Casino Resort.

Surveillance Operations (SM105)

Length: 180 minutesComplexity: Standard

This class focuses on policies and procedures within the surveillance monitor room. What are the most effective and efficient ways to manage the room? The instructor also discusses the importance of communication with the other department managers.