This class focuses on policies and procedures within the surveillance monitor room. What are the most effective and efficient ways to manage the room? The instructor also discusses the importance of communication with the other department managers.
This presentation will discuss the effective operation and management of a security surveillance installation with the Hotel Casino Resort.
Slots game protection is reviewed including common cheating techniques. The course includes a discussion of employee theft, collusion, devices, and team play.
This course describes game protection for Roulette and Baccarat. It includes employee theft, collusion, devices, and card switching.
This course provides insights into conflict resolution and why it is important to surveillance. The tools to use for conflict will also be discussed.
In this class, the instructor discusses common situations that occur in the gaming environment that can result in liability issues for the property.
Violence in the workplace comes in many forms, from the would-be robber to the disgruntled employee. Many of these types of violence can be prevented if our employees are aware of the signs.
This course reviews player’s club/promotions policies and procedures. The instructor describes ways to improve internal controls from a surveillance perspective.
This course will offer valuable insight into internal theft and fraud. The class will learn how to detect the ways hotel & casino properties are vulnerable to these activities.
This class explores the extensive paper trail that is associated with internal auditing. The instructor also discusses how surveillance is associated with the investigation process.