Certified Members: 84
Total Members: 290

Lessons Archive

Surveillance Operations (SM105)

Length: 180 minutesComplexity: Standard

This class focuses on policies and procedures within the surveillance monitor room. What are the most effective and efficient ways to manage the room? The instructor also discusses the importance of communication with the other department managers.

Security Surveillance (SM200)

Length: 120 minutesComplexity: Standard

This presentation will discuss the effective operation and management of a security surveillance installation with the Hotel Casino Resort.

Game Protection: Slots (SM104A)

Length: 180 minutesComplexity: Standard

Slots game protection is reviewed including common cheating techniques. The course includes a discussion of employee theft, collusion, devices, and team play.

Conflict Resolution (SM111)

Length: 120 minutesComplexity: Standard

This course provides insights into conflict resolution and why it is important to surveillance. The tools to use for conflict will also be discussed.

Surveillance Liabilities (LR109)

Length: 180 minutesComplexity: Hard

In this class, the instructor discusses common situations that occur in the gaming environment that can result in liability issues for the property.

Workplace Violence Prevention (LPRM300)

Length: 120 minutesComplexity: Standard

Violence in the workplace comes in many forms, from the would-be robber to the disgruntled employee. Many of these types of violence can be prevented if our employees are aware of the signs.

Players Club/Promotions (LPRM111)

Length: 120 minutesComplexity: Standard

This course reviews player’s club/promotions policies and procedures. The instructor describes ways to improve internal controls from a surveillance perspective.

Internal Theft & Fraud (LPRM105)

Length: 180 minutesComplexity: Standard

This course will offer valuable insight into internal theft and fraud. The class will learn how to detect the ways hotel & casino properties are vulnerable to these activities.

Internal Audits (LPRM106)

Length: 90 minutesComplexity: Standard

This class explores the extensive paper trail that is associated with internal auditing. The instructor also discusses how surveillance is associated with the investigation process.

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