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ATTENTION:
 
Current, active IACSP members save 50% on DJ Boss Associates webinars for December listed below!  During registration, enter promo code: IACSP
 
Questions?  Contact Jen at jenboss.lv@gmail.com or 270-724-4368 
webinarlist
 
Upcoming Webinars presented by DJ Boss Associates
 
Surveillance and Title 31 on December 02, 2015
Standard Operating Procedures on December 02, 2015
Surveillance Management on December 03, 2015
Claims Investigation on December 08, 2015
Player Clubs on December 09, 2015
Basic Strategy / Card Counting on December 09, 2015
Security Surveillance on December 16, 2015
Slot Protection on December 16, 2015
Theft at Point of Sale on December 17, 2015
 
Title31
Surveillance and Title 31 Webinar
 
December 02, 2015 |  10:00 a.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Intermediate
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: Surveillance/Audit Knowledge
 
Advance Preparation: None
 
Fee: $475 per site connection



Space is Limited - Register Today!
Federal Government focus on money laundering at casinos increases ... every single day!
 
Your Title 31 compliance program has come under increased scrutiny by the federal government. A number of gaming companies have been fined significantly by the government for their failure to follow the new requirements of the Bank Secrecy Act and its anti-money laundering components.


FinCen, the government bureau responsible for monitoring financial transactions, has changed their interpretation of what your casino responsibilities are in determining the source of a player's money. This interpretation will affect your compliance programs and how you need to operate them.


In this webinar we will show what those responsibilities are and how they must be performed.

In this webinar, you will learn: 
  • The responsibilities and duties of a gaming compliance programs and how the surveillance department must comply
  • Best  practices for Compliance and Surveillance to identify players who should be tracked and the source of their funds identified
Derk Boss
Presenter: 
 
Derk Boss, CFE, CPP, CSP
 
Surveillance and Title 31 Webinar
 
December 02, 2015 at 10:00 a.m. PST
$475 per site connection
 
Standard Operating Procedures Webinar 
 
December 02, 2015 |  1:00 p.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Advanced
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: Surveillance Management
 
Advance Preparation: None
 
Fee: $299 per site connection



Space is Limited - Register Today!
Most surveillance departments do not have a Standard Operating Manual (SOP) at all. If they do, it is usually not up-to-date or contain the necessary information to allow the department to carry out its mission of protecting the property.

If this sounds like your department you're missing a fundamental component of a top tier surveillance department.


A surveillance department's standard operating procedure manual is its blueprint for success. Well laid out policies and procedures will guide your department and its agents to efficient, effective and proactive operations. While we don't always know what our surveillance team will be faced with or what we should do in every situation; an organized, strategically planned, and thorough manual will allow initial tactics and response to be initiated against any arising issue.


Additionally, your standard operating procedure manual is the means totraining your personnel in what should be done and holding them accountable for doing so. As a leader you must have written policies and procedures to help your team perform and succeed or to motivate and discipline those agents who do not.
In this webinar, you will learn: 
  • Determine what a good SOP manual looks like and what should be in it
  • Keep your SOP current and up to date
  • Develop SOPs to address routine operations, cheating, advantage play, theft and fraud, and emergencies
  • Implement an ongoing procedure update and review system
  • Ensure each employee reads, understands, and acknowledges receipt of new and update policies and procedures
  • Protect yourself and your department from employee unemployment and EEOC claims
Who should attend:  Surveillance Management
 
Derk Boss
Presenter: 
 
Derk Boss, CFE, CPP, CSP
 
Standard Operating Procedures Webinar
 
December 02, 2015 at 10:00 a.m. PST
$299 per site connection
 
Surveillance Management (Documenting Employee Issues) Webinar
 
December 03, 2015 |  9:00 a.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Advanced
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: None
 
Advance Preparation: Study your company's discipline process
 
Fee: $299 per site connection



Space is Limited - Register Today!
Managing a surveillance team or supervising a shift can challenge the most experienced individual. Requiring employees to do their job and holding them accountable and doing so improperly or unfairly can lead the unprepared manager into a minefield of difficulties that often involves Human Resources, unemployment hearings, and even the Equal Employment Opportunity Commission.

While it's almost impossible to know and understand how what you do and say to your employees will be interpreted by outside agencies, there are protocols you can follow to protect yourself, your department and company, and maintain an accountable workplace.
In this webinar, you will learn: 
  • What you as a surveillance leader should know about employment law
  • How to motivate your agents to perform at a higher level
  • To identify poor performers and develop an action plan
  • How to document good and bad behavior properly
  • Key policies you should have in place
  • Tips to operating a well-organized and successful surveillance operation
Who should attend:  Surveillance leadership personnel
 
Derk Boss
Presenter: 
 
Derk Boss, CFE, CPP, CSP
 
Surveillance Management (Documenting Employee Issues) Webinar
 
December 03, 2015 at 9:00 a.m. PST
$299 per site connection
 
Claims Investigation Webinar
 
December 08, 2015 |  1:00 p.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Advanced
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: None
 
Advance Preparation: None
 
Fee: $299 per site connection



Space is Limited - Register Today!
Guest and employee liability claims against gaming properties are on the rise and are costing us millions of dollars. Defending against these claims requires considerable resources from the security, surveillance, and risk departments.  Knowing when to investigate, what is important to the investigation and for trial later, who to obtain statements from, and what video and other evidence should be secured is of paramount importance to the property. All of this must be done before we lose our video, witnesses and suspects.

Knowing how to properly handle claims investigations is critical for the protection of your company's well-being and its continued success
In this webinar, we discuss: 
  • The rising tide of guest/employee claims and lawsuits
  • The necessarily increased involvement of surveillance video and investigation
  • Best Practices for video review, investigation, and securing of evidence
  • Developing a Claims Investigation Unit/Investigator
  • Tips to reduce potential and existing risks and claims
Who should attend:  Security leadership, Surveillance leadership, Risk Managers
 
Derk Boss
Presenter: 
 
Derk Boss, CFE, CPP, CSP
 
Claims Investigation Webinar
 
December 08, 2015 at 1:00 p.m. PST
$299 per site connection
 
Player Clubs Webinar
 
December 09, 2015 |  10:00 a.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Intermediate
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: Surveillance/Player's Club/Audit Knowledge
 
Advance Preparation: None
 
Fee: $475 per site connection



Space is Limited - Register Today!
Employees don't even need to work hard to steal from you!
 
We know that Player's Clubs are used for marketing information, player value and as a measurement for rewarding loyal play.  But remember,club employees have access to all that free play, those points, coupons and comps; and that all has great value to your property. Player's clubs are an easy target for considerable employee theft and fraud, some costing in the millions of dollars. The facts are that the potential fortheft and fraud in all clubs exists at every casino.


In this webinar you will learn the successful methods used by employees to steal from your club and how to detect and stop them.
In this webinar, you will learn: 
  • Common scams and frauds used by employees
  • How to detect existing and developing scams
  • Preventing frauds and scams from reoccurring
Derk Boss
Presenter: 
 
Derk Boss, CFE, CPP, CSP
 
Player Clubs Webinar
 
December 09, 2015 at 10:00 a.m. PST
$475 per site connection
 
Tells of Cheating and Advantage Play Webinar
 
December 09, 2015 |  1:00 p.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Intermediate
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: Surveillance Experience
 
Advance Preparation: None
 
Fee: $299 per site connection



Space is Limited - Register Today!
Cheaters and advantage players are extremely skilled at perpetrating their attacks against us. They know that we are looking for them and they prepare themselves to operate without being detected while under observation. Additionally we may not recognize the type of scam confronting us as it may be brand new or one that hasn't been used in years.

Because we may not recognize the scam or play itself, we mustrecognize the behavior and activity that emanates around it. In this session we present the tells to common cheating methods and advantage play that every surveillance and commission agent should know. Using these tells surveillance agents can identify behaviors that may indicate that a scam is being perpetrated and what type of scam it is. Once the scam is identified immediate and appropriate countermeasure can be applied to disrupt the activity.
In this webinar, we discuss: 
  • The tells and behaviors to common scams in Table Games, Slots, Retail and employee theft and fraud.
  • Patrol techniques to locate losing or suspect games, departments, venues or points of sales
  • The ability to detect tells during game or player evaluation
  • The appropriate countermeasures that may can be applied to disrupt or stop the activity
Who should attend:  Surveillance personnel, Gaming Commission Agents and Regulators
 
Derk Boss
Presenter: 
 
Derk Boss, CFE, CPP, CSP
 
Tells of Cheating and Advantage Play Webinar
 
December 09, 2015 at 1:00 p.m. PST
$299 per site connection
 
Basic Strategy / Card Counting Webinar
 
December 09, 2015 |  2:30 p.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Intermediate
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: None
 
Advance Preparation: None
 
Fee: $299 per site connection



Space is Limited - Register Today!
Surveillance agents responsible for the game of Blackjack must know Basic Strategy, how it is used by players, and how surveillance uses it to detect cheating and skilled play. Card counting must also be learned to detect those using skills, and to eliminate counting from consideration in cases of cheating or other types of advantage play. Possessing these skills allows the surveillance agent to properly evaluate a player and determine their threat level to the property. These skills are absolutely essential to the surveillance department and its ability to protect the game of Blackjack.
In this webinar, we discuss: 
  • Learn how Basic Strategy was developed and why it's important to the game of Blackjack
  • Learn to memorize Basic Strategy
  • Understand what card counting is and how it is used
  • Learn the Simple Plus Minus Count System
  • Understand how to apply Basic Strategy and Card Counting when observing a player
  • Know how to properly evaluate a player, document and report your findings
Derk Boss
Presenter: 
 
Derk Boss, CFE, CPP, CSP
 
Basic Strategy / Card Counting Webinar
 
December 09, 2015 at 2:30 p.m. PST
$299 per site connection
 
Surveillance Responsibility for Protecting Marketing Programs and Promotions Webinar
 
December 15, 2015 |  1:30 p.m. PST
 
Webinar Duration: 90 minutes  | Course Level: Advanced
 
Field of Study: Specialized Knowledge
 
Recommended Prerequisites: None
 
Advance Preparation: None
 
Fee: $299 per site connection



Space is Limited - Register Today!
The marketing department spends millions of dollars annually to attract new guests and retain old ones. The majority of the programs and promotions include little, if any, plans or concerns for how they will be protected or monitored. Failing to routinely include loss prevention protocols has resulted in constant and pervasive loss in these programs. In fact, most proactive surveillance directors will tell you that invariably marketing programs and promotions are ripped off by employees and outside agents.

Additionally, there is a standing population of advantage players who routinely attack those programs and promotions that give up the slightest edge to them. Programs and promotions that are attacked have included Free Play, Comps, Point Multipliers, and vulnerable slot machines and types.


In this webinar we will discuss how the surveillance department can and should increase their involvement in the protection of marketing programs and promotions, and lead the way to the reduction and prevention of the loss of cash, free play, prizes, and gifts
Key protection and detection techniques are provided.  These include: 
  • Current scams in use by advantage players and teams
  • Identifying employee theft, fraud and/or collusion with outs

 

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